1. Introduction
Welcome to House Aisha (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website or make a booking with us.
2. Information We Collect
We may collect the following types of information:
- Personal information: name, email, phone number, nationality, passport details (if required), booking details, arrival and departure dates.
- Payment information: collected securely through our payment provider (we do not store credit card details).
- Technical data: IP address, browser type, device information, pages visited (via cookies).
- Communication data: any messages, requests, or feedback you send to us.
3. How We Use Your Data
We use your information to:
- Manage your reservation and stay at House Aisha.
- Respond to your inquiries, questions, or requests.
- Send booking confirmations, check-in information, and relevant updates.
- Process payments and maintain booking records.
- Improve our website, services, and guest experience.
- Send newsletters or promotional offers (only with your consent).
- Comply with legal and regulatory obligations.
4. Cookies
Our website uses cookies to ensure proper functionality, enhance user experience, and analyze website traffic. You can manage or disable cookie preferences via your browser settings. Please note that disabling cookies may affect the functionality of our website.
5. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share information with:
- Booking and payment platforms: to process and confirm your reservation.
- Third-party service providers: who assist us in operating our business (e.g., email services, website hosting).
- Legal authorities: if required by law or to protect our rights and safety.
All third parties are required to keep your information secure and use it only for the purposes we specify.
6. Data Protection
We take appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights (GDPR)
If you are in the European Union or European Economic Area, you have the right to:
- Access your personal data and request a copy.
- Correct inaccurate or incomplete information.
- Delete your data (subject to legal requirements).
- Restrict or object to the processing of your data.
- Withdraw consent at any time (where processing is based on consent).
- Request data portability in a structured, commonly used format.
To exercise these rights, please contact us at booking@houseaisha.com.
9. International Transfers
Your data may be transferred to and stored in countries outside Morocco, including the EU, for processing by our service providers. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact
For any questions, concerns, or requests regarding this Privacy Policy or your personal data:
📧 Email: surfhouseaisha@gmail.com
📞 Phone: +212 5 28 32 74 64
📍 Address: N1, 80752 Aourir, Morocco
Last Updated: 24/12/2025